Thank you for shopping at Elamor.in. We strive to provide you with a satisfying shopping experience, and we understand that occasionally you may need to return or exchange a product. This Return and Refund Policy outlines the procedures and guidelines for returns and refunds. By making a purchase on our website, you agree to the terms and conditions stated below.
Eligibility for Returns and Exchanges:
Products Eligible for Returns: We accept returns and exchanges for eligible products within 7 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, unwashed, and in its original condition with all tags and labels attached.
Non-Returnable Items: The following items are non-returnable and non-exchangeable unless they are defective or damaged upon receipt:
- Earrings (for hygiene reasons)
- Personalized or custom-made products
Return Process:
Initiation of Return: To initiate a return, please follow these steps:
- Contact our customer service team within the specified return period, either through support@elamor.in or by accessing your account on our website.
- Provide your order details, including the order number, product(s) to be returned, and the reason for the return.
- Our customer service team will provide you with a return authorization and further instructions.
Packaging and Shipping: Please ensure that the product is properly packaged to prevent damage during transit. Include all original packaging, accessories, and documentation. You are responsible for the return shipping costs unless the product is defective, damaged, or incorrect.
Return Address: Our customer service team will provide you with the return shipping address. Please do not ship the product back to us without prior authorization.
Refund Process:
Refund Eligibility: Once we receive and inspect the returned product, we will determine its eligibility for a refund. Refunds are issued based on the original payment method used for the purchase. Please note that shipping fees, taxes, and any applicable duties are non-refundable.
Refund Timeframe: We strive to process refunds promptly. However, it may take up to 10 days for the refund to be reflected in your account, depending on your bank or payment provider.
Refund Exceptions: We reserve the right to deny a refund or charge a restocking fee if the returned product does not meet the eligibility criteria or is damaged due to misuse or negligence on the part of the customer.
Exchanges:
Exchange Eligibility: If you wish to exchange a product for a different size, color, or style, please follow the return process as outlined above and specify the desired exchange in your communication with our customer service team. Exchange requests are subject to product availability.
Exchange Shipping: We will cover the shipping costs for sending the exchanged product back to you unless the product is non-returnable or the exchange is requested due to customer preference.
Damaged, Defective, or Incorrect Products:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately, providing details and supporting evidence (e.g., photographs/Video). We will arrange for a replacement or refund, including any applicable shipping costs.
Incorrect Products: In the rare event that you receive an incorrect product, please notify us immediately at the day of delivery. We will arrange for the correct product to be shipped to you, including any necessary return shipping for the incorrect item.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy or need assistance with a return or exchange, please contact our customer service team using the information provided on the website.
Please note that Elamor.in reserves the right to modify or update this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes.